A better, faster take on OEM Aftersales & Service
ENGEL is one of the globally leading companies in plastics processing machines.
They experienced tremendous demand for its injection molding machines over the last few years. Handling the bigger installed base with limited resources in Customer Service & Part Sales while having to create more revenue with spare parts was about to become a real challenge.
ENGEL was looking for a way to grow their aftersales parts business sustainably - and that's where Partium came in.
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Maintenance technician
Wien Energie
Case Study
Scalable Service Experience
With Partium, technicians can find spare parts faster, easier, and more independently. When in doubt, they can easily forward their search and search-related information to ENGEL's experts through Partium's Agent portal, making handling part-inquiries much more efficient.
More Self-Served Transactions
Introducing Partium's AI-based spare part search, into the ENGEL parts portal led to higher conversion rates and more self-served transactions in the shop.
More qualified & ready-to-order hotline requests
Thanks to Partium's AI-based spare part search and its Agent Portal, ENGEL hotline agents now get more qualified part requests, helping them to focus on sending out offers instead of asking questions back & forth to identify the customer's part request.
Get started today!
Reduce the hassle of part search and integrate Partium into your existing procedures.
